At Crown Pokies Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://au-crownpokies.app and use our services.
Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name, date of birth, and gender
- Email address and phone number
- Residential address
- Government-issued identification documents (for verification)
- Payment information (processed by third-party providers)
Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and tracking technologies
- Usage data (pages visited, time spent, games played)
Gaming and Transaction Data
- Deposit and withdrawal history
- Game play history and betting activity
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To provide, personalise and improve our gaming services
- To process deposits and withdrawals
- To verify your identity and prevent fraud
- To comply with legal and regulatory obligations (including responsible gambling and anti-money laundering laws)
- To send you important updates, promotions, and marketing communications (you can opt-out at any time)
- To provide customer support
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
4. Sharing Your Information
We may share your personal data with:
- Payment service providers
- Identity verification and fraud prevention agencies
- Regulatory authorities (when legally required)
- Professional advisors and service providers under strict confidentiality agreements
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including 256-bit SSL encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
As an Australian player, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us at privacy@au-crownpokies.app
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. International Data Transfers
Your data may be processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date”.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: privacy@au-crownpokies.app Live Chat: Available 24/7 on our website