At Crown Pokies Casino, we believe that gaming should be fun and entertaining. We are strongly committed to promoting responsible gaming and providing our players with a safe and controlled environment.
We encourage all players to gamble responsibly and within their means.
Our Commitment to Responsible Gaming
Crown Pokies Casino takes responsible gaming very seriously. We:
- Promote safe and responsible play
- Provide tools to help you control your gambling
- Offer easy access to support and self-help options
- Train our staff to recognise and assist players who may need support
- Comply with all Australian responsible gambling regulations
Tools to Help You Stay in Control
We offer a full range of responsible gaming tools that you can set at any time in your account:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit.
Loss Limits
Limit the total amount you can lose over a chosen period.
Session Time Limits
Restrict how long you can play in one session.
Reality Checks
Receive pop-up reminders showing how long you have been playing.
Self-Exclusion
Temporarily or permanently exclude yourself from playing. Options include:
- 24 hours
- 7 days
- 30 days
- 90 days
- 6 months
- Permanent (minimum 12 months)
Cool-Off Period
Take a short break from gambling (minimum 24 hours).
How to Set Limits
- Log in to your Crown Pokies account
- Go to “Responsible Gaming” in your account settings
- Choose the limit type and time period
- Set your desired amount or duration
- Confirm your selection
Limits can be adjusted or removed after the cooling-off period.
Recognising Problem Gambling
Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships, work, or health. Common signs include:
- Gambling longer than planned
- Chasing losses
- Gambling with money needed for bills or essentials
- Feeling anxious, irritable or restless when not gambling
- Hiding your gambling from family or friends
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Support Resources
We strongly recommend the following free and confidential services:
- Gambling Help Online – 1800 858 858 (24/7)
- Gamblers Anonymous Australia
- Lifeline – 13 11 14
- Beyond Blue – 1300 22 4636
You can also visit: www.gamblinghelponline.org.au
Underage Gambling
Crown Pokies Casino strictly prohibits anyone under the age of 18 from registering or playing. We use advanced age verification systems and will immediately close any account found to belong to a minor.
Need Help or Want to Take a Break?
If you feel you need support or would like to activate any responsible gaming tool, please:
- Use the tools directly in your account, or
- Contact our 24/7 customer support team
Our team is trained to help you with any responsible gaming request in a confidential and non-judgmental manner.